At Paradise Unlocked, we strive to provide seamless and unforgettable travel experiences. Because travel arrangements involve third-party bookings with airlines, hotels, and tour operators, our policy is as follows:
1. No Returns or Refunds All sales are final. Paradise Unlocked does not offer returns, exchanges, or refunds once a booking has been confirmed and payment has been processed. This includes: Initial deposits. Full package payments. Customized itinerary fees.
2. The Importance of Travel Insurance Because we cannot offer refunds for cancellations—regardless of the reason (including medical emergencies, flight disruptions, or personal changes)—we strongly encourage all clients to purchase comprehensive Travel Insurance. A robust travel insurance policy can help protect your investment by providing coverage for: Trip cancellation or interruption. Emergency medical expenses and evacuations. Lost or delayed baggage. Flight delays or cancellations. Note: Travel insurance must typically be purchased within a specific timeframe after your initial deposit to cover pre-existing conditions or "Cancel for Any Reason" (CFAR) benefits.
3. Third-Party Supplier Policies While Paradise Unlocked does not provide refunds, individual service providers (e.g., specific airlines or resorts) may have their own cancellation windows or credit policies. Any refunds or credits issued by a third-party supplier are subject to that supplier's specific Terms & Conditions. Paradise Unlocked is not responsible for the refund decisions made by these external entities.
4. Contact Us If you have questions regarding your booking or need documentation to support a travel insurance claim, please reach out to our support team: Email: info@paradiseunlocked.com
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